Shipping policy
Payment & Delivery
We ship all orders worldwide from our studio in Zagreb, Croatia. Items are shipped via Croatian post. Cost for delivery within Croatia is 5€.
Approximate delivery time varies according to your location. Please allow 15-20 days for items to arrive for international orders and 2-5 days for domestic ones.
Please contact us if you have not received the package. We charge standard fees for delivery, you’ll see the totals on the checkout page.
***The production and delivery time depends on the ordered item and can vary from 7 to 20 working days. Consider that it is handmade and made to order, it is difficult to precisely determine the day of delivery and the delivery may be earlier. Longer production deadlines are possible in periods of increased volume of work or active promotions, for example general discounts, Black Friday, Christmas time etc.
*If you need an item by a specific date, please let us know at artelegodesign@gmail.com
Payment methods
- Payment in advance to a transaction account (Bank Deposit / Direct Bank Transfer). By choosing this payment method, you will receive an offer in your email containing your selected items with shipping costs and the account number to which payment must be made. Please do not make the payment before you receive the offer. Also, it is not necessary to ask for confirmation of payment or send proof of it.
- Payment via PayPal
We ship international orders using Croatian National Post (Hrvatska pošta) or GLS depending on size and weight, at our discretion.
You will be required to sign for your package, so please make sure someone will be in to receive it. Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us. We CANNOT control any delays caused by customs.
Correct Delivery Information
Please ensure that you supply your full name and correct delivery address (including postal code and country of destination). Unfortunately we can not be liable for orders that do not arrive at their destination due to incorrect delivery information being provided at checkout.
Tracking Number
We provide tracking number for all shipments. There is a possibility of short delays, but it does not depend on us. Resending of the same shipments are additionally charged.
Duties & Taxes
Please note that if your order is being shipped outside of the CROATIA or the EU, you are subject to duties and import taxes which are the responsibility of the customer to pay. You will be billed directly by the customs office of the destination country.
Need Help?
We hope that you find the website easy to use, but please feel free to email us or call us if you have any problems.
Thank you for shopping at ARTELEGO !